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When will I receive my order?
Each item is made to order. Most orders are fulfilled within 2–5 business days before being shipped.
Delivery time depends on the destination, product, and shipping method. You’ll receive an estimated delivery date at checkout. Delivery dates are estimates and may be affected by holidays, carrier delays, or customs processing.
Where will my order ship from?
Orders are produced by our fulfillment partner at facilities around the world. The fulfillment location depends on the product, destination, and availability. Items from the same order may occasionally arrive in separate packages.
Will I be charged customs or import fees?
International orders may be subject to customs duties, import taxes, or handling fees determined by the destination country. These charges are outside our control and are the customer’s responsibility unless otherwise stated at checkout.
Please contact your local customs office for information about possible charges.
My order appears to be late. What should I do?
Before contacting us, please:
If your order is past its estimated delivery date or the tracking has stopped updating, email info@zigally.com with your order number and tracking information.
What if I entered the wrong shipping address?
Contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.
If an order is returned because the address was incorrect or incomplete, additional shipping charges may apply before it can be sent again.
How are your products made?
Zigally products are made to order by our production and fulfillment partner. Depending on the product and delivery destination, your order may be produced and shipped from one of several facilities around the world.
Because every item is made especially for you, please review product details, sizes, colors, and your shipping address carefully before placing an order.
How do I track my order?
You’ll receive a tracking link by email after your order ships. If an order is sent in more than one package, you may receive separate tracking information for each shipment.
If you have questions about your tracking information, email info@zigally.com.
I received the wrong item or a damaged product. What should I do?
We’re sorry your order arrived with a problem. Please email info@zigally.com within 30 days of receiving it and include:
We’ll review the information and help arrange an appropriate replacement or refund.